Those Twitters and Tweets are Oh So Sweet
Social Media Marketing is not a social fad or a passing phase. It is now considered one of the most powerful and effective tools that have entered into the business marketing arena. Social media is impacting every walk of life and every aspect of business. It is here to stay and its following is growing by the thousands daily.
Yet, according to marketing specialists, a majority of e-marketers and business campaign strategists are not up to speed on this phenomenon nor how to use it as a marketing tool. What is going on?
We live and breath on our mobile phones, text messages, Blackberries and I-phones which have now become a business marketing icon. It tells the world – we are important – our public must contact us at all times. We have indeed become 24/7 communication junkies!
Did you know that the average family spends more time online than watching TV? At the same time, there are rising generations who get their information only via the net, having never read a newspaper.
Now, Social sites are changing the way we do business. We have fewer face-to-face meetings; and fewer phone calls. Starbucks and airports have become the new conference rooms of today’s internet generation.
So what is Twitter? Simply stated, twitter is an online service that enables you to broadcast short messages, with a social or business edge. Getting started isn’t hard, but acquiring a large and faithful following takes creativity and longevity. This cannot be done overnight. It requires a commitment of time and planning.
Use Twitter to:
Build and Expand your Brand Name: When you use Twitter to build your personal brand, your customers and prospects start perceiving you as a person, not a company or generic department. You are a person, with a personality. Your business voice is casual with an open dialogue to all. You now have become very approachable, which is always a positive appeal in business dealings.
Build Credibility in your Niche Market: Use your tweets to announce presentations, workshops, product specials, just about anything. You can use your tweets to link directly to anything or anywhere you want. Twitter can direct people to all your events. Offer tips and solutions in your field of expertise.
Broadcast Internal Communication: Twitter can be used in place of your email for broadcasting important announcements in your company, saving you so much time and energy. By releasing short tweets to your employees, managers and team leaders, you can alert them to important announcements, or direct them to internal intranet web articles and documentation. Be an innovator within your own firm as you avail yourself of the latest savvy technology tools.
Answer Customer Inquires: No one I know loves to send customer tickets when relating a problem or asking a question. So why not be creative? Create a customer twitter page. Have your support team monitor the page and see what people are writing about. You can quickly gage what is going on by what is talked about. Good and bad. See what you need to know live, without having to request reports or stats. This communication can be quite effective.
Learn from Your Competition: See if your competition has Twitter. By following and monitoring the tweets of your competitors, you can give yourself a heads up in your marketplace. Be innovative – Follow the experts and leaders in your field, as they advise others. Give yourself every edge possible by using today’s technology for your present and future success.
Do you use Twitter for your business? Maybe you have some helpful tips to share? We are looking forward to your comments.